Yesterday Shawn & I went to Steak N Shake drive thru and ordered two regular Mint Cookies & Cream milkshakes because we had a Buy 1 Get 1 free coupon. When we got to the window and I handed the girl the coupon she looked confused and said “This is only good on the Mint Cookies & Cream shakes” I said “That’s what I ordered” She looked confused and disgruntled, took the coupon and closed the window. I assume what happened next is the shakes were remade as what I ordered. She then seemed angry as if I had lied to her and offended her.
Wouldn’t you think if the customer hands you a coupon for mint that made you had not heard correctly when you entered the order?